Transparent and Fair
At Kashmir Taxi Service, we strive to ensure our customers have a seamless experience. However, we understand that plans can change. This policy outlines how we handle refunds.
Advance payments are collected to secure your vehicle and driver for the requested dates. This ensures that we do not double-book and can guarantee service availability.
| Time of Cancellation | Refund Amount |
|---|---|
| More than 7 days before trip | 100% Refund |
| 48 hours to 7 days before trip | 100% Refund (Processing fee may apply) |
| 24 hours to 48 hours before trip | 50% Refund |
| Less than 24 hours | No Refund |
In cases of natural calamities, road closures due to heavy snowfall/landslides, or official government travel bans, we offer a 100% Refund or the option to reschedule your trip at no extra cost, regardless of the cancellation timing.
Once a refund is approved, it will be initiated within 48 hours. Depending on your bank or payment method, it may take 5-7 business days for the amount to reflect in your account.
To initiate a cancellation or refund request, please contact our support team:
