Refund Policy

Effective Date: January 1, 2024

We strive to ensure a fair experience for all our customers. This policy outlines when and how refunds are processed.

1. Eligibility for Refund

• Advance Payment: If you cancel a booking 6 hours prior to pickup, 100% of the advance amount will be refunded.
• Double Payment: In case of accidental double charges, the excess amount will be refunded automatically within 48 hours.
• Service Failure: If our driver fails to show up and we cannot provide a replacement, a full refund plus a compensation voucher will be issued.

2. Non-Refundable Scenarios

• Cancellations made less than 6 hours before pickup (partial or no refund as per dashboard terms).
• Customer no-show at the airport.
• Delays caused by incorrect flight details provided by the customer.

3. Processing Timeline

Refunds are initiated immediately upon cancellation approval. It typically takes 5-7 business days for the amount to reflect in your bank account or credit card statement.

4. Contact for Disputes

If you haven't received your refund within the stipulated time, please email us directly at accounts@pavancab.com with your Booking ID.